Frequently Asked Questions

Yes, every single item is checked and authenticated by our specialists before it’s ever listed. We examine materials, hardware, stitching, serial numbers, and other brand-specific details to confirm both authenticity and condition.

Each listing includes an honest, detailed description of condition, along with clear photos. If a piece has any wear, marks, or repairs, we’ll always call it out rather than gloss over it.

If an item isn’t as described, get in touch within 14 days of delivery and we’ll sort out a return or exchange. Items must be returned in the same condition they arrived in.

Orders are dispatched within 1-2 business days, fully insured and tracked. You’ll receive tracking details by email as soon as your order ships.

Use our Source An Item service – tell us what you’re after and we’ll search our network of trusted sellers on your behalf, with no obligation to buy.

Every order earns you points towards your next purchase, and your tier – and how quickly you earn – depends on how much you’ve spent with us. See our Rewards page for the full breakdown.